Dave King, of Mortgage Sales Manager, covers the topic of focusing on the task at hand in this quick and concise video. More specifically, he addresses focusing on conversations when you’re in your office and on the phone. He notes that it can be difficult to pay attention to phone conversations especially with all the distractions that exist, like your computer. But it’s essential to give people the attention they deserve. While loan officers tend to have a very busy schedule, try to avoid reading or writing emails while you're on the phone. Customers know when you're not fully engaged or participating in a conversation. While multi-tasking is great, it shouldn't be done while you're interacting with clients. It's especially inappropriate in those situations. If you are distracted while you're working with your customers, you're likely to notice the negative side effects from your actions. With customers, remember to always give them the attention they deserve and focus on the task at hand. When you do this, you'll help your business to thrive.
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Mortgage Sales Manager
400 Inverness Parkway #160
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